Delivery
Shipping Fees
NOTE: Orpheus Music ships both to Australia and Internationally.
We offer Free Shipping within Australia for all orders over $200. This offer is for Parcel Post only - if you require Express Post or any additional services such as Signature on Delivery, charges will apply.
This website uses a 5 stage checkout: 1 - Summary; 2 - Sign in; 3 - Address; 4 - Shipping; 5 - Payment.
Shipping Calculator : For Australian orders under $100 and for International orders, your order will be calculated on weight to provide your shipping costs.
All items are sent using the Australia Post MyPost Business system, which records a tracking number for each item sent. Unless you direct us otherwise, your email address and your mobile phone number will be entered into the MyPost system. This ensues that you receive tracking details/notifications directly from Australia Post. If you do not receive tracking details for your parcel, it is possible that in the past you have requested no notifications from Auspost (this may have been for some other transaction that has nothing to do with Orpheus Music). Turning notifications back on is a matter between the customer and Australia Post (we do not have access to those details).
Sheet Music : Items are packaged in: Small orders - Tough Bag envelopes with an additional sheet of cardboard for added protection; Medium orders - a small custom made box that is then placed in a plastic postage satchel; Large orders - packed in a box.
Recorders and Accessories: Most recorders (except for basses) are dispatched using Australia Post Satchels, or boxes for larger orders. Bass recorders (including Great bass, Contrabass, Subgreatbass and Subcontrabass) are dispatched in boxes.
Insurance
Sheet Music and Accessories: Using Australia Post Express are insured by Auspost up to a value of $100. Please contact us if you require additional insurance.
Recorders: All recorders dispatched by Orpheus Music are automatically insured for their full value at no extra cost to the customer.
Delivery of Physical Goods
After ordering online, you will receive an email confirmation from Orpheus Music containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will usually send your goods via Australia Post within 2 working days of receiving the order; however, if goods are temporarily unavailable delivery will take a little longer. If you wish to query a delivery, please contact us at info@orpheusmusic.com.au
Delivery of Digital Goods
After ordering online, you will receive from Orpheus Music:
- a confirmation of your order email
- an email with a link to download your purchase
This link is valid for a limited number of downloads, so please don't forget to download your digital products.
Please note that the download link email may be in your Junk Email folder
If you have any difficulties with downloading your purchased item, please contact us at info@orpheusmusic.com.au
Ordering Out-of-Stock items
Orpheus Music endeavours to keep a high percentage of listed items in stock. However it is inevitable that from time to time items will be temporarily out of stock.
If you wish to be notified when an Out-of-Stock item becomes available, enter your email into the 'Notify me when back-in-stock' prompt on a product page to be sent an email when it returns.
Ordering of Unlisted Items
Orpheus Music has an extensive network of Publishers, Distributors and Agents. If there is some recorder music you would like to order that we don't have listed, please contact us and we will try and locate it for you.
REFUND AND RETURNS POLICY
If you are not satisfied with your purchase, please email us at info@orpheusmusic.com.au within 7 days of receiving your goods so that we can resolve any problems. Refunds/returns do not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if it has been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. Orpheus Music will not be responsible for parcels lost or damaged in transit when they are being returned.
Sheet Music and Accessories: If the goods you purchased from us are either faulty or substantially different to the advertised product, we will give you a money back guarantee if you contact us regarding the problem within 7 days from the time you received the goods.
Recorders: If the recorder you purchased from us is either faulty or substantially different to the advertised product, we will give you a money back guarantee if you contact us regarding the problem within 3 days from the time you received the goods. The short turn-around time of this guarantee is necessary because of particular issues surrounding the "blowing in" of a new recorder.